Frequently Asked Questions (FAQs) (2024)

How do I thin out/soften the product?

For Solo Paste, heat in the microwave in 5-10 second intervals until you reach the desired consistency. For Solo Fillings, use the same process, or heat in a sauce pan with a small amount of water until you reach the desired consistency.

Can I freeze my finished cake, cookies, pastries, etc.?

Yes, allow the finished product to cool completely and then freeze in an air-tight container.

What is the difference between Almond Filling and Almond Paste? Can they be used interchangeably?

The almond paste and almond filling are very different products and should not be used interchangeably in a recipe. The Almond Filling is a jam-like filling for cakes, pastries, and cookies. The Almond Paste is usually mixed or cut into a recipe for an almond flavor, or as a layer in tarts and pies. Please see our website, www.solofoods.com for more recipes using these products.

Can I substitute “x” in this recipe?

Most recipes allow for the replacement of one or two ingredients. If you are making a recipe for the first time, we recommend that you avoid replacing more than one ingredient. The following substitutions are common:

1 cup Apple Sauce for 1 cup Sugar

1 Banana for 1 cup Oil/Butter

¼ cup applesauce & ½ tsp Baking Powder OR ¼ cup of banana for 1 egg

1 Cup of Whole Wheat Flour for 7/8 cup Flour

How do I adjust a cake recipe for cupcakes?

Most cake recipes can be easily transitioned to a cupcake recipe. The recipe itself does not need to be altered, simply fill cupcake tray with the batter and reduce the baking time by one third to one half. A single layer cake recipe will make 12 – 15 cupcakes.

How do I turn Almond Paste into Marzipan?

1 lb of Almond Paste – about two packages, 3 cups of powdered sugar, 2 egg whites – beaten. Mix the almond paste and powdered sugar in a mixer, slowly add the egg whites (may not use all of them), once fully incorporated, knead until you reach a smooth consistency.

What is the ratio of almonds to other ingredients in Almond Paste?

The percent of almonds in our Almond Paste ranges from 50% - 55%

What should I do if I receive defective product?

While we continuously strive to implement all safety precautions, it is possible for products to occasionally become damaged in transit. If you are not satisfied with your product or you have received damaged products please contact us right away. Please be sure to include the item’s coding on the top of the can or jar when writing or have it with you when you call.

Are your products gluten-free?

We manufacture many gluten-free products including all flavors of Solo Cake and Pastry Fillings, Baker Dessert Fillings, Solo Almond Paste and Solo Marzipan.

Can you provide allergen information for your products?

Yes, each individual product page provides allergens as well as sensitivities (gluten, MSG, Sulfites).

Is the Solo Raspberry Cake & Pastry Filling Seedless?

Our Raspberry Cake & Pastry Filling contains seeds.

Is my product still good?

If your product does not have a “best-by” date printed on it, chances are that it is no longer good. All product produced after 2014 now has a best-by date stamped on it.

If it was produced before 2014 it is labeled using a 14-digit number code like this one: 0815-00102-08175

The last series of 5 digits represents the year and day of the year the product was produced. The first 2 digits (08) represent the year and the last three (175) represent the day of the year on the Julian Dating system. The code above tells us that this product was produced on June 23rd, 2008.

All retail products, except for Almond Paste, have an expected shelf life of 24 months when kept in acceptable storage conditions. The expected shelf-life for Almond Paste is 18 months in acceptable storage conditions.

How should I store Solo products?

All unopened and sealed retail products can be stored safely in your kitchen without refrigeration or freezing. Once opened, we recommend that you store in an air-tight container. In a refrigerator, product should remain fresh for about 10 days. If frozen, the product should remain fresh for about 3 months. Do not freeze jars.

Frequently Asked Questions (FAQs) (2024)

FAQs

What is frequently asked in an FAQ? ›

A frequently asked questions page—or an FAQ page for short—is a key part of a knowledge base because it addresses your customers' most common questions and is useful at all stages of the customer journey. FAQs start with a question and then provide a concise answer.

What are basic FAQ questions? ›

Frequently asked questions (FAQ) are questions and answers that follow a certain topic – a collection of common questions that tend to be asked repeatedly on issues such as timing, delivery, handling, product information, and return policy. FAQs can be anywhere on the page, most commonly at the top or bottom.

What is the difference between FAQ and FQA? ›

While the acronym FQA refers to theories that are questioned, FAQ, or frequently asked questions refers to a group of questions that are most often asked by people learning about a given topic.

What are good FAQs? ›

People aren't coming to your FAQ page to get their fill of beautiful prose. They want short, sharp answers for questions related to your business. So, keep your solutions brief and to the point. Ruthlessly chop down any overly wordy answers, and break-up longer answers into easy to consume paragraphs.

What are the most frequently asked questions? ›

100 Most Asked Questions on Google
#QuestionMonthly Searches
1What is my ip829,000
2What to watch749,000
3How many weeks in a year510,000
4How many days until christmas430,000
96 more rows
May 5, 2024

What are general FAQs? ›

What is General FAQ? It is a collection of common questions and answers not specific to a product, feature, or service. They usually cover payment policies, how to contact customer support, and refund policies.

What are basic questions to ask? ›

Here are 10 conversation starters you can use to stimulate a conversation with someone new:
  • How do you spend your free time?
  • What's your favorite food?
  • Do you listen to any podcasts?
  • Have you heard of [movie or TV show you enjoy]?
  • What's your favorite thing to do on the weekend?
  • Do you have any pets?

How many questions should a FAQ have? ›

Fewer than five questions might indicate you haven't done your research… or that you didn't need an FAQ to begin with. Fielding dozens of questions isn't good either, but if they're all necessary, consider splitting your FAQ into multiple pages.

What is the FAQ slang? ›

Frequently Asked Question(s). When people say "the FAQ", they are generally referring to a list of answers to Frequently Asked Questions.

Should I use FAQ or FAQs? ›

FAQ can be pronounced as an initialism, "F-A-Q", or as an acronym, "FAQ". Web designers often label a single list of questions as a "FAQ", such as on Google Search, while using "FAQs" to denote multiple lists of questions such as on United States Treasury sites.

Does FAQ mean facts and questions? ›

abbreviation for frequently asked question: a question in a list of questions and answers intended to help people understand a particular subject: If you have any problems, consult the FAQs on our website.

What are common frequently asked questions? ›

Defining FAQ

Some common examples include questions about service hours, shipping and handling, product details, return policies, etc., depending on the industry. You can have different FAQ sections for different pages of your website.

What is General FAQ? ›

An FAQ (Frequently Asked Questions) page is a key part of a knowledge base because it addresses the most common questions customers have and is useful to customers at all stages of the customer journey. FAQs start with a question and then answer it concisely.

What is the purpose of FAQs frequently asked questions? ›

Frequently asked questions, or FAQs as they are known, are a great way to improve your customer's experience of your website. It allows you to answer the questions that are most commonly asked surrounding your product or service. At the same time, there are also many other benefits to having FAQs on your website.

What does most frequently asked questions mean? ›

Meaning of FAQ in English

abbreviation for frequently asked question: a question in a list of questions and answers intended to help people understand a particular subject: If you have any problems, consult the FAQs on our website.

What is frequently asked interview question? ›

Most Common Job Interview Questions:

Tell me something about yourself. How did you hear about this position? Why do you want to work here?

What should I put on my website frequently asked questions? ›

Here's what should be included in an FAQ page:
  • Include common questions that are frequently asked by your customers or visitors. ...
  • Provide clear, concise, and easy-to-understand answers to each question. ...
  • Organize questions into categories to make it easier for users to find the information they're looking for.

What is the purpose of FAQs frequently asked questions quizack? ›

The purpose of FAQs is to provide quick and easily accessible answers to common questions that users may have about a product, service, or website. They help reduce the workload on customer service teams and improve the user experience by providing immediate answers.

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